Returns & Exchanges

We want you to be happy with your monkeysee purchase. If something isn't right, please get in touch and we'll do our best to sort it out quickly.

Faulty, damaged or incorrect items

If your item arrives damaged, is faulty, or we have accidentally sent you the wrong item, please contact us as soon as you can with your order details and, where possible, a photo showing the issue.

Our products come with consumer guarantees under the Australian Consumer Law.

If an item does not meet those guarantees, you may be entitled to a repair, replacement or refund depending on the nature of the problem. Your rights under the Australian Consumer Law are not limited by the timeframes in our change-of-mind policy below.

You do not need to have the original packaging to make a claim for a faulty product, although we may ask for proof of purchase.

Damage caused by normal wear and tear, misuse, accidents, alterations or inappropriate use is not considered a product fault.

If we confirm that an item is faulty, damaged on arrival or incorrectly supplied, we will also reimburse reasonable return postage costs where applicable. Please keep your postage receipt.

Change of Mind Returns

We understand that sometimes you may change your mind.

monkeysee accepts change-of-mind returns on full-priced items purchased online, provided:

• you contact us within 7 days of receiving your order

• the item is unworn, unused, unwashed and undamaged

• all original tags remain attached

• the item is returned in its original packaging, where applicable

• the item is posted back to us within 7 days of your return being approved

Change-of-mind returns that do not meet these conditions may not be accepted.

Customers are responsible for the cost of returning change-of-mind items to monkeysee.

Original shipping charges are not refundable for change-of-mind returns.

Exchanges

If you would like to exchange an item for another size, colour or product, please contact us before returning it so we can confirm availability.

Any price difference between products will need to be paid or refunded as applicable.

Customers are responsible for return postage and any applicable shipping costs for change-of-mind exchanges.

How to Make a Return

Please contact us before sending your item back and include your order number, the item you are returning and the reason for the return.

Once your return has been approved, please send it to:

monkeysee
PO Box 211
Rozelle NSW 2039
Australia

We recommend using Australia Post or another trackable postal service when returning goods.

Please keep your tracking information until your return has been received. monkeysee cannot take responsibility for change-of-mind returns that are lost or damaged while being transported back to us.

Refunds

Once an approved return has been received and assessed, we will process the applicable refund.

Refunds will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.